Change Your Password During Login

When you've received an e-mail with a temporary password, upon using it to log into the account portal, you'll be prompted to customize your password before accessing the rest of the Web site.

When the Change Password page displays:

1. Enter a New Password and Re-type New Password. Your entry is case sensitive. You'll receive a message if both password entries do not match. If this happens, type New Password and Re-type New Password again.
2. Choose one of the following as the Secret Question the account portal uses to validate your profile:
   • Name of first pet
   • Mother's birthplace
   • Best childhood friend
   • Favorite teacher
   • Favorite historical person
   • Grandfather's occupation
3. Enter the Secret Answer and Re-type Secret Answer. You must use this answer when prompted to respond to the Secret Question to receive a temporary log-in password in the future. A contact's Secret Answer is not case sensitive.
4. Choose Change Password and Login.

The account portal updates your profile with the new Secret Question and Secret Answer and recognizes your new password the next time you log in.